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terms & conditions for our public sessions

Little City UK Limited provides its services on the following terms and conditions. 

1. The meaning of some words used in these terms and conditions 


we, us or our is a reference to Little City UK Limited, a company registered in England and Wales with company number 11677188; 


you or your is a reference to the person to whom we are providing our Services and who is required to pay for the Services we provide; 


Equipment means all equipment, materials, clothing, toys and other property owned by us and used in the provision of the Services; 


our website means


Services means the children’s play session hosted by us; 


Session means a designated time-slot for the performance of the Services by us, lasting for one (1) hour and fifteen (15) minutes. 


2. Entering into a legally binding contract 


2.1 A contract between you and us will come into being in one of two ways: 


2.1.1 when you make a booking on our website to attend a Session, we and you will enter into a legally binding contract on the date you make the booking; or 


2.1.2 where you and we agree orally that you will attend a Session, there will be a legally binding contract on the date of our oral agreement. 


2.2 We suggest that before you make a booking on our website or orally agree to attend a Session, you read through these terms and conditions. If you have any questions concerning them, please ask us. 


2.3 You should keep a copy of these terms and conditions for your records. 


3. Providing the Services 


3.1 Once we and you have entered into a legally binding contract, you will be entitled to attend the Session that you have booked. 


3.2 Our aim is to always provide you with the Services: 


3.2.1 using reasonable care and skill; 


3.2.2 in compliance with commonly accepted practices and standards in our industry; and 


3.2.3 in compliance with all applicable laws and regulations in force at the time we are to carry out the Services. 


4. The Premises 


4.1 We will provide the Services at the location relevant to the Session you have booked. This information is available via our online booking system on our website, or can be provided on request. 


4.2 You should ensure that you are aware of the location of the Session that you are attending prior to completing the booking. We will not be held responsible for any errors made by you during the booking process. 


5. Timing 


5.1 What happens if we cannot perform the Services? 


5.1.1 If, for any reason, we cannot provide the Services at the Session you have booked, you may choose either to attend another Session (free of charge), or alternatively you can cancel the contract (in which case we will provide you with a full refund). 


5.2 What happens if you cannot attend the Session you have booked? 


5.2.1-        All bookings are non-refundable (other than in the circumstances described in clause 5.1.1 above). Therefore, if you are unable to attend the Session you have booked for any reason, you will not be entitled to a refund. However, provided that you do so no later than twenty-four (24) hours before the relevant Session, you can transfer your booking (via the booking system) to an alternative future Session, provided that such future session is live and available for booking on the booking system. 

5.2.2 The provisions of Part 3 of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (concerning your right to cancel) do not apply to the contract between us, on the basis that the contract falls within the exemption set out in section 28(1)(h) of those Regulations (services related to leisure activities where the contract provides for a specific date of performance). 


6. Price and payment 


6.1 Our charges 


6.1.1 We charge for each Session we run and our charges are set out on our booking website. 


6.2 When payment is required 


6.2.1 Payment for our Services is required in full at the point of booking. You will not be permitted to attend a Session if payment has not been made in advance. 


7. Your obligations 


7.1 When attending a Session, you must: 


7.1.1 co-operate with us in all matters relating to the Services; 


7.1.2 provide us with such information that we may reasonably require in order to supply the Services safely; 


7.1.3 comply with all applicable laws (including health and safety laws) and any rules, restrictions, notices or instructions applicable to or given at the location at which we are to provide the Services; 


7.1.4 watch and be responsible for your children at all times and ensure that they are using all Equipment in a safe and appropriate manner and in accordance with any instructions given by us; 


7.1.5 ensure that your children do not consume food or beverages near or whilst using the Equipment; 


7.1.6 refrain from attending a Session in the event that you or your children are unwell or showing signs of illness; 


7.1.7 ensure that you look after your personal belongings at all times. We will not be held responsible for any loss, theft or damage to them during the Session; and 


7.1.8 ensure that, if you intend to take photographs or videos during the Session: 

a) the consent of all persons who may feature in such photographs or videos (or, in the case of children, their parent(s), carer(s) or guardian(s)), is obtained prior to doing so; and 


b) any photographs or videos taken are retained for personal use only. 


8. Our obligations 


8.1 In providing the Services, we shall: 


8.1.1 ensure that all Equipment is purchased from reputable providers and conforms to all applicable safety standards; 


8.1.2 comply with all applicable laws (including health and safety laws); 


8.1.3 ensure that all Equipment is cleaned after every use; and 


8.1.4 ensure that each Session is limited to a maximum of twenty-five (25) children at any one time; and 


8.1.5 ensure that one of our representatives is present at all times during a Session, in order to provide information and answer any questions that you may have. 


9. Our right to refuse entry 


9.1 You and, where applicable, your children, will not be permitted to attend and take part in a Session: 


9.1.1 if we, in our reasonable opinion, believe that you and/or your children are showing any signs of illness; 


9.1.2 if you are attending the Session alone, without a child; 


9.1.3 if we, in our reasonable opinion, believe that you are under the influence of drugs or alcohol; or 


9.1.4 if you have not booked and paid for the Session in advance. 


10. Exclusion and limitation of liability 


10.1 We do not exclude or limit liability for our negligence or negligent omission which causes personal injury or results in death. 

10.2 Subject to clause 10.1 above, we shall only be liable for any loss or damage suffered by you which is a reasonably foreseeable consequence of a breach by us of this contract. Our liability to you in contract, tort (including negligence), misrepresentation (whether innocent or negligent), breach of statutory duty or otherwise arising out of or in connection with the contract between us shall not extend to any loss of profit, loss of enjoyment or amenity or any special, indirect or consequential loss or damage whatsoever. 


10.3 We have obtained public liability insurance cover not exceeding one million pounds (£1,000,000) in aggregate. For matters covered by this insurance, our total liability to you shall therefore not exceed one million pounds (£1,000,000). For all other matters, our total liability to you shall not exceed five thousand pounds (£5,000). In each case, our total liability includes liability in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with this contract. 


11. Communicating with us 


You can telephone us at 07961 282943. However, for important matters we suggest that you use writing and send any communications by post to our registered office (at UNIT A - 82 James Carter Road Mildenhall Industrial Estate Suffolk
IP28 7DE), or by email to 


12. Amendments to the contract terms and conditions 


12.1 We will have the right to amend the terms and conditions of this contract where: 


12.1.1 we need to do so in order to comply with changes in the law or for regulatory reasons; or 


12.1.2 we need to correct any errors or omissions (and this right includes the right to change any of the documentation which forms part of the contract), as long as such correction is minor and does not materially affect the contract. 


12.2 Where we are making any amendment we will give you 15 days’ 

prior notice (unless the contract is terminated before that period). 


13. Your data 


We are committed to protecting the privacy and security of your personal information. Full details of this commitment, including how we collect and use your personal information in compliance with the General Data Protection Regulation, is contained within our Privacy Notice. A copy of our Privacy Notice is available on our website or upon request. 


14. Contacting each other 


If you wish to send us any notice or letter then it needs to be sent to our registered office email to and should be marked for the attention of Victoria Fletcher. If we wish to send you a letter or notice we will use the address you provided upon entering into the contract. 


15. Contracts (Rights of Third Parties) Act 1999 


For the purposes of the Contracts (Rights of Third Parties) Act 1999 this contract is not intended to, and does not, give any person who is not a party to it any right to enforce any of its provisions. 


16. Law and jurisdiction 


This contract shall be governed and construed by the law of England and you and we agree to submit to the jurisdiction of the courts of England and Wales.

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