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At Little City we pride ourselves on our customer service, professionalism and cleanliness of our toys and equipment. 

If for any reason our service and standards do not meet your needs and expectations, please let us know! We welcome all and any feedback on our Cities, personnel and delivery of our events. 

If you do have reason for a complaint, in the first instance, please contact your local branch/the branch member who delivered the service. Their details can be found here. On receipt of your complaint we will do everything we can to resolve your issue and concerns.


If your complaint is not resolved satisfactorily, please contact Vicki Fletcher owner and Director of Little City UK Ltd at We will aim to respond to all complaints within 7 working days. 

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